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- 4: Flow In The Department
- 5: Flow Across The Company
- 6: Flow Among Departments
- 7: Managerial Flow
- 8: Flow From Employee To Customer
- 9: When Hypnotic States Disrupt Flow
- 10: Flow From the Bottom Up
Flow-Of-Work is goal-directed energy. It is the energy of the individual employee, and the cumulative energy of all the people in the organization. It increases when people learn to work together as an integrated whole. At its peak, it draws in the supportive energies of suppliers and customers. The goals we are talking about are those that most affect companies:
Flow-Of-Work can be broken down into 18 Factors, which are directly observable and which can be taught. The 18 Factors are so clear that the assessment acts as a learning experience in its own right.
Flow-Of-Work can be practiced equally by anyone and everyone in the company. The more people who pay attention to the 18 Factors, the more successful the company becomes. We are describing a pattern that some people can demonstrate with no formal training, but which everyone with every kind of personality style can learn:
With goals always in mind, I collect all my resources and focus them on the actions that will get me there. I keep an eye on my progress and get the support necessary to follow through. I create conditions for the kind of positive feedback that will help lock in this successful behavior pattern.
This overall pattern can be analyzed into 18 Factors. When one or more of these Factors is not frequent enough, the company gets blocked and stuck. The Flow can even stop with a reduction in one Factor. As all of the 18 Factors increase in frequency, Flow-Of-Work resumes. Out of all the concepts available in the sprawling world of business and organizational psychology, these are the Factors that are most real and immediate